Refund Policy

Last updated: October 20, 2026

Failed generations

If a generation fails or does not return a video, the credits for that generation are added back to your balance automatically. If you do not see them, contact us and we will fix it.

Unused credit packs

If you have not used any credits from a pack, you can ask for a full refund within 14 days of purchase. Email support@sparkmora.com from the address you used to buy, and include your order email.

Used credits

Credits that have already been spent on successfully generated videos are not refundable, because the AI processing cost is incurred immediately. We will still look at any case where you believe the result was not as described.

Policy violations

Accounts closed for breaking the Acceptable Use Policy are not eligible for refunds.

How refunds are paid

Payments are processed by Creem, our Merchant of Record. Approved refunds go back to your original payment method, and processing time depends on your bank or card issuer.

Response time

We reply to every request within 3 business days at support@sparkmora.com.